Privacy Policy
This Privacy Policy explains how Divyam Eye Hospital handles information collected through this website. We respect the privacy of patients, visitors and website users, and this policy explains the types of information that may be collected and how it may be used and protected.
1. Information we may collect
The information we collect depends on how you interact with our website.
Information you provide
When contacting us or requesting an appointment, you may voluntarily provide information such as your name, phone number, email address, appointment or enquiry details, and any information you choose to include in your message.
Sensitive or health-related information
If you voluntarily provide information about symptoms, medical conditions or treatments while communicating with us, it may be used to respond to your enquiry or to help coordinate communication with the hospital. Please avoid submitting unnecessary sensitive medical information through general website forms or unsecured channels.
Automatically collected information
Certain technical information may be collected automatically when you visit the website, including your IP address, browser and device information, pages visited, referral source, date and approximate time of access, and general website usage and performance data.
2. How we use information
Information may be used to respond to enquiries and appointment requests; communicate with patients and visitors; provide information about hospital services; operate, maintain and improve the website; protect the website against misuse and security threats; understand general website usage; and comply with applicable legal obligations.
3. Appointment and contact information
When you contact Divyam Eye Hospital by telephone, email, WhatsApp or another available method, the information you provide may be used to respond to your enquiry, coordinate appointments and handle related communication.
4. Cookies and website technologies
Our website may use cookies or similar technologies that help it function correctly, remember certain preferences, improve security and understand usage. If analytics services are enabled, they may collect information about how visitors interact with pages to help us understand performance and improve the visitor experience.
5. Third-party services
Our website may use or link to third-party services such as Google Maps, WhatsApp, social media platforms, hosting providers and analytics services. When you interact with a third-party service, your information may be processed according to that provider's own privacy policy and terms.
6. Sharing of personal information
We do not sell personal information collected through our website. Information may be shared when reasonably necessary with authorised staff or service providers who assist with website operation, communication or security, and may be disclosed where required by applicable law, legal process or lawful governmental request.
7. Data security
We take reasonable administrative and technical measures to protect information against unauthorised access, alteration, misuse or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
8. Data retention
Information is retained only for as long as reasonably necessary for the purpose for which it was collected, together with operational requirements, communication, record keeping and applicable legal obligations.
9. Your privacy choices
Subject to applicable law, you may contact us with any question about personal information you have submitted, or to request an appropriate correction or deletion. Some information may need to be retained where required for legal, regulatory, medical, administrative or legitimate record-keeping purposes.
10. Children's privacy
Our website provides information about eye care services, including services relevant to children. Where information about a minor is submitted, it should be provided by, or with the involvement of, a parent, guardian or other authorised person where appropriate.
11. External links
This website may contain links to external websites. We are not responsible for the privacy practices or content of websites operated independently by third parties.
12. Updates to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, technology or applicable requirements. Any updated policy will be published on this page.
13. Contact us about privacy
Divyam Eye Hospital
Samarpan Tower, 1st Floor, 132 Feet Ring Road, Naranpura, Ahmedabad – 380013, Gujarat, India
Phone: +91 90231 64068
Email: divyameyehospital@gmail.com